Refund Policy

This Refund Policy outlines the terms under which Hardcore Online Gaming handles any transactions, payments, or financial interactions with users of the platform at hardcoreonlinegaming.com.

1. Platform Nature — Primarily Free of Charge

Hardcore Online Gaming is primarily a free-to-use platform. The vast majority of our content — including all quizzes, articles, genre guides, and community features — is provided at no charge to visitors. We do not require payment to access our core gaming knowledge and quiz content.

2. Voluntary Contributions and Donations

Where we offer the ability for users to make voluntary financial contributions or donations to support the platform, the following terms apply:

• All contributions are made voluntarily and at the contributor's own discretion.
• Contributions are non-refundable except in cases of technical error resulting in duplicate charges or incorrect amounts being taken.
• Contributions do not entitle the contributor to any specific content, service level, or preferential treatment.
• We do not represent that contributions will fund any specific project or content piece.

3. Refund Eligibility

Refund requests may be considered in the following circumstances:

• Duplicate charge: If you have been charged more than once for the same transaction due to a technical error.
• Incorrect amount: If an amount different to what was displayed was taken from your account.
• Unauthorised transaction: If a transaction was made without your authorisation (subject to verification).

Refund requests based on dissatisfaction with platform content, quiz results, or editorial decisions will not be considered, as content is provided "as is" for entertainment and informational purposes.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us within 14 days of the transaction date with the following information:

• Your full name and the email address associated with the transaction
• The date and amount of the transaction
• The reason for your refund request
• Any supporting evidence (e.g., bank statement showing duplicate charge)

Please send refund requests to: [email protected]

We will acknowledge your request within 2 working days and aim to resolve it within 14 days.

5. Processing Refunds

Approved refunds will be processed using the original payment method where technically possible. Refund processing times depend on your bank or payment provider and may take 3–10 business days to appear in your account. We will notify you by email once a refund has been processed.

6. Consumer Rights Under UK Law

Nothing in this Refund Policy affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where applicable, digital content or services provided are subject to the implied terms of satisfactory quality and fitness for purpose under UK consumer law. If you believe these terms have not been met, please contact us.

7. Chargebacks

If you initiate a chargeback with your bank before contacting us to resolve a dispute, we reserve the right to provide evidence to the contrary as part of the chargeback investigation process. We encourage all users to contact us first, as we are generally able to resolve legitimate issues quickly and directly.

8. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the platform following any changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions about this Refund Policy or to submit a refund request, please contact us:

Hardcore Online Gaming
3 Springfield Rd, Widnes WA8 8JB, United Kingdom
Email: [email protected]
Phone: +44 077 3731 4081