Privacy Policy

Hardcore Online Gaming ("HOG", "we", "us", "our") is committed to protecting the privacy of all visitors to hardcoreonlinegaming.com. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have under applicable UK data protection law — including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Hardcore Online Gaming is operated from our registered address at:

3 Springfield Rd, Widnes WA8 8JB, United Kingdom
Email: [email protected]
Phone: +44 077 3731 4081
Website: https://hardcoreonlinegaming.com

2. What Data We Collect

We may collect the following categories of personal data when you use our website:

• Contact form data: When you submit our contact form, we collect your name, email address, and the content of your message.
• Usage data: We may collect anonymised information about how you interact with the website, including pages visited, time spent on pages, and quiz completion data. This data is not linked to your personal identity.
• Cookie data: We use cookies as described in our Cookie Policy. Your cookie preferences are stored locally in your browser.
• Technical data: We may collect your IP address, browser type, and operating system for the purposes of website security and performance monitoring.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries submitted via our contact form
• To maintain and improve the performance and security of our website
• To understand how visitors use our platform and improve the user experience
• To comply with our legal obligations under applicable law

We do not use your personal data for automated decision-making or profiling. We do not use your data for targeted advertising. We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Consent: For optional cookies and processing based on your agreement when submitting our contact form.
• Legitimate Interests: For website security, performance monitoring, and anonymised analytics that help us improve the platform, where these interests do not override your fundamental rights.
• Legal Obligation: Where we are required to process data to comply with applicable law.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Contact form submissions are retained for up to 12 months from the date of receipt.
• Anonymised usage analytics data may be retained for up to 24 months.
• Technical security logs are retained for up to 90 days.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Service providers: We may use trusted third-party services (such as hosting providers) who process data on our behalf under appropriate data processing agreements.
• Legal requirements: We may disclose data where required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger or acquisition, personal data may be transferred to the successor organisation, subject to this Privacy Policy.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses or adequacy decisions where applicable.

8. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to certain legal limitations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters:

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113

10. Cookies

We use cookies on this website. For detailed information about the cookies we use and your options regarding them, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website following changes constitutes your acceptance of the updated policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

Hardcore Online Gaming
3 Springfield Rd, Widnes WA8 8JB, United Kingdom
Email: [email protected]
Phone: +44 077 3731 4081